As a consultancy business our Consultants often work closely with client staff to help them deliver their products or services. This results in close working relationships and client satisfaction, some examples of which are below.
"Julian Dayment has been an absolute rock in a number of developments since June 2020, both in JBC and in the National Covid Response Centre.
In the latter we have worked closely together and Julian's posture has always been patient, diplomatic, knowledgeable and dependable. He will be hugely missed. In the work to develop a new CRM system he has been instrumental, it has been a huge culture/technology transformation change which has been under-invested in, Julian has gone above and beyond to influence a successful adoption.
What has also been vital is Julian's approach to really detailed and clear documentation about everything he does, which not only prevents circular discussions in an ever-changing environment, but also will allow others to confidently build on what he has developed in his role working with the analytics, information and insights community as the NCRC's central coordination point."
National Covid Response Centre, Joint Biosecurity Centre, March 2021
"Oly was a highly competent programme manager who turned his hand quickly to becoming the Bid Manager for the P-ITSM opportunity.
He was on top of requirements, interfaced well with the internal team and our partners, held me to account when necessary and provided just the right level of support.
It also helped that he had good knowledge of Raytheon UK, our processes and procedures."
Raytheon UK, 2021
"Jules (Julian Dayment) personifies the best of British coming together to fight Covid. His constant cheer is matched only by his appetite for analytical accuracy and communicating complexity. Through his ninja mastery of process and organisational modelling, he has led the way in patiently helping Her Majesty’s Government to design, build and refine its entire Covid machine.
I have learned a lot from his warm yet forensic attitude to understanding and solving problems - If your organisation has a wicked problem to unpick and solve, Jules is your man!"
Dom Morris, Joint Biosecurity Centre and National Covid Response Centre, 2020
Whitetree recently supported the CAAS Capability development leadership team in the development and delivery of a SharePoint site documenting the standards, processes, principles and training associated with their three main capabilities - Cost Accounting, Cost Engineering and Cost Estimating. This included supporting the CAAS Capability Leads in the development of Communities of Practice, career paths, succession planning and integration into the finance capability matrix.
The Whitetree team integrated quickly and provided 'out of the box' thinking to existing IT and geographic constraints, identifying MS365 solutions (SharePoint Teams, Forms and SWAY). Drawing on previous experience of working with CAAS, Whitetree (Alf Ferguson) provided an SME facility for the Capability team to bounce ideas and queries before raising to senior levels and reducing rework.
“Working with Whitetree was seamless. They demonstrate magnificent levels of professionalism resulting in high levels of credibility demonstrated both internally in Smiths and externally with our customer.
The approach was always focused on the customer - giving the best service / value proposition to Smiths whilst providing a strong commercial customer centric approach with our own customer.”
Sharon Hartley, Global Director Quality & CI
This COVID-19 response work was for 10 months from May 2020 and started with the provision of consultancy support for establishment of a new Government organisation. This organisation was to act as the ‘strategic brain’ for NHS Test and Trace (T&T), building upon the existing health infrastructure and surveillance network. The organisation purpose was to identify outbreaks of COVID-19 infections across all four nations of the UK. This new organisation now provides the single authoritative information picture to local, regional, and national decision makers to help them decide the next course of action to combat the pandemic.
The specifics of the work began with development of an operation process model used to underpin the Concept of Operations (ConOps) document and to inform a suite of Standard Operating Procedures (SOPs) and Terms of Reference (TORs). The process model was developed using the 2c8 software tool and based on extensive experience of using this tool on many other previous organisation design projects.
This initial work was followed by the provision of support to several lessons’ identification exercises which focused on local area outbreaks. This work included stakeholder interviews and information collation to identify potential learning points from these outbreaks.
The next phase of work was to provide similar support to the establishment of a COVID response coordinating organisation which sits across three existing public health organisations. This started with authoring this organisations ConOps and was followed by development of SOPs and TORs. This work subsequently evolved to become a coordination role for analytics information and insights management across the COVID-19 Government community.